About Gloucester City Homes
Gloucester City Homes (GCH) is a 3 star Arms Length Management Organisation which manages and provides housing services for our 4,800 tenants and leaseholders in the City. It is a company wholly owned by the City Council and is non profit making. See our Memorandum and Articles of Association| .
Since the company was launched, as an Arms Length Management Organisation, in December 2005, we have steadily improved our services, working with our tenants by listening and delivering their priorities, identifying with them their service standards and taking into account their views every step of the way. This year we will continue to strive for excellence, working with our tenants and for our tenants to meet their needs and objectives for their homes and communities.
Having successfully secured almost £40 million to invest in improving homes, following the achievement of a 2* Good service rating from the Audit Commission in 2007, we have made excellent progress towards meeting our Decent Homes Target by 2011. We have continued to secure excellent outcomes in terms of quality delivery and high value from our partnership with our decent home partners and achieved consistently high levels of tenant satisfaction with the improvements made, whilst always ensuring our expenditure is line with budgets.
Find out more about our achievements during 2010 - 2011| .
At our business-planning meeting in November 2008, the Board agreed that our key aim is to become an excellent 3* rated service. Our tenants deserve excellence and our action plans and objectives support this strategy by improving our tenants’ homes and the services we provide. Our business plan focuses on our tenant priorities, which include providing a high quality repairs services and tackling community concerns like Anti-Social Behaviour.
The company’s strategy is to develop the organisation by creating opportunities to expand our housing management services in the City. At the same time, it is the Boards’ view that GCH should take a lead role on wider new build and redevelopment schemes for affordable housing and mixed communities. GCH received investment partner status with the Homes and Communities Agency in 2008 and have been exploring a range of options since.
Equally, we are mindful of the Council’s Options Review which was completed in December 2008 which clearly identifies a long term future for GCH by achieving 3* status and then plan for independence in consultation with our tenants and leaseholders. Our board believes that this would be the most advantageous solution to meet the long terms aspirations and needs of tenants living in the Council’s housing stock.
Our Board,| management| and our teams| look forward to continuing to achieve better outcomes for our customers, improving your homes and making your communities better places to live. We are committed to providing first class housing services to all our customers. For further information on our Mission, Values and Vision for the future - see our Mission Statement| and 8 strategic aims| .
GCH secured a 3 star 'excellent' rating with 'excellent prospects for improvement' from the Audit Commission in December 2010.
For further information on our business objectives - please see our Business Plan| .