Gloucester City Homes Mission Vision and Values

Our Mission Statement:

Our Mission:

"To provide a better quality of life to every resident of Gloucester City Homes by delivering excellent services and homes in successful communities." 

Our Values:

Pride:

We will act responsibly and will enable our residents to take pride in their homes and communities through effective service delivery. Equally, we are proud of our staff and will recognise their achievement and success. We will work in partnership with the Council, our residents, staff and partners to build strong and successful communities.

Quality:

Our aim is to be the best social housing agency in the country, delivering outstanding customer service and looking to improve continuously. We will listen; responding quickly and fairly to our residents and employees needs to ensure we achieve our targets and standards.

Integrity:

We will say what we do and do what we say, publishing clear standards, monitoring performance and providing efficient, value for money services. We will be a caring and responsible agency, respecting every residents and every employee by being honest and fair in all our decisions.

Innovation:

We will be creative and dynamic in delivering our services, anticipating tenant and leaseholder needs and planning accordingly. We will strive to be a national leader of excellence through challenging existing practices, working together as a team and never accepting mediocrity.  

Our Vision:

"To be a first class social housing agency, delivering modern, efficient, high quality customer-focused services so that we can provide an excellent quality of life for our residents in their homes and their community."