How to contact Gloucester City Homes
To contact any of our specialist teams, please contact our Customer Services Team on:
0800 408 2000 (freephone) or 01452 530626 (normal call rates apply)
(Calls to our 0800 number may cost you more than the 01452 number if you are calling from a mobile phone).
Fax: 01452 396599
Text: 0778 148 2656
Minicom: 01452 396161
Email: customer.services@gloscityhomes.co.uk|
Website: www.gloscityhomes.co.uk
GCHTV on the Looking Local Service on Sky, Virgin, mobile phone or Nintendo Wii.
Our opening hours
Our current opening hours are:
|
Monday
|
8.30am to 5.30pm
|
|
Tuesday
|
8.30am to 5.30pm
|
|
Wednesday
|
8.30am to 5.30pm
|
|
Thursday
|
8.30am to 5.30pm
|
|
Friday
|
8.30am to 5.30pm
|
When we are closed
You can contact our out of hours service when our offices are closed by calling 0800 408 200 (freephone) or 01452 530626.
You can use this service to report:
-
an emergency repair (Option 1)
-
a major housing incident such as a fire or flood in your home (Option 1)
-
an issue about improvements to your home to Lovell (Option 2)
-
anti social behaviour (Option 3)
-
an emergency if you live in a sheltered housing scheme (Option 4).
You can also use the service to
-
make a rent payment (Option 5)
-
report any other matter to us (Option 6).
If your enquiry is not an emergency we will contact you on the next working day.
Please choose from the options available when you make your call.
You can also use our online services| or report issues to us via GCHTV|. Please do not use these options if your enquiry is an emergency.
Writing to us or visiting us
You can write to us or visit us in person at our registered 
office:
Gloucester City Homes,
Atlantic Suite,
Southgate House,
Southgate Street,
Gloucester,
GL1 1UB
How to find us|
We are registered at Companies House, Cardiff, registration number 5611409.
Or you can visit us in person at:
Matson One Stop Plus
79a Matson Avenue, Matson Gloucester GL4 6LL
We are there on Monday to Friday 9am to 12.30pm