Our Policies and Strategies

 We are currently developing a range of new and existing policies & procedures and strategies & improvement plans for publication on this webpage.

Here are the current publications - please see the A-to-Z section below| .

Our Company's overall guiding documents are:

Our Mission, Values and Vision Statement|

Our Business Plan|

Our Delivery Plan|

When we develop our Business Plan (what we aim to achieve), our Policies and Procedures (what we do and how we do it) and our Strategies & Action Plans (what we want to do to improve things and how we will do it), we take into account a range of other views including:

National policies (select this link to take you to the DirectGov| website which gives you access to all Government Department's and their policies).

• Regional policies (select this link to take you to the South West Councils website or take you to the Government Office for the South West website)
• Gloucestershire Strategic Partnership policies (select this link to take you to the Gloucestershire Strategic Partnership website)
• Gloucestershire County Council policies (select this link to take you to the Gloucestershire County Council website)
• Gloucester Partnership policies (select this link to take you to the Gloucester Partnership website)
• Gloucester City Council policies (select this link to take you to the Gloucester City Council website)
• Our customers views (select this link to take you to our our getting involved webpages )

For further information on specific services and which of the above policies we have taken into account please contact us| .

 

A|

B|

C|

D|

E|

F|

G|

H|

I|

J|

K|

L|

M|

N|

O|

P|

Q|

R|

S|

T|

U|

V|

W|

XYZ|

 

A

Access to Information Policy|

Aids and Adaptations Policy|

All of Us Together Strategy|

Alteration Requests Policy|

Anti-Social Behaviour, Hate Crime & Abuse Policy|

Anti-Social Behaviour Strategy| 

Asbestos Management Policy|

Asset Management Strategy|

Assignment Policy|

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B

Best Value Review Policy|

Buy Back Policy (Leasehold)|

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C

Compliments, Comments and Complaints Policy|

Community Cohesion & Sustainable Communities Strategy see All of Us Together Strategy|

Contract Management Policy|

Compensation Policy|

Customer First Strategy|

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D

Demoted Tenancies Policy|

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E

Empty Homes Policy|

Environmental Strategy|

Equality Strategy|

Eviction Appeals Panel Policy|

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F

Financial Inclusion Strategy see All of Us Together Strategy|

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G

Gas Safety and Servicing Policy|

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H

Home Ownership Strategy|

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I

Income Management Policy|

Income Management Strategy|

Introductory Tenancy Policy|

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J

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K

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L

Leaseholder Arrears Policy|

Legionella Control Policy|

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M

Major Works Compact|

Marketing & Communication Strategy|

Mobility Scooter Policy|

Mobility Scooters in General Needs Blocks of Flats Policy|

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N

Neighbourhood Services Strategy|

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O

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P

Pet Management Policy|

Procurement Policy & Contract Standing Orders| 

Procurement Strategy|

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Q

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R

Reactive Repairs Policy|

Recharge Policy|

Resident & Community Involvement Strategy|

Resident Involvement Expenses Policy|

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S

Safeguarding Children and Vulnerable Adults Policy |

Squatters Policy|

Supported Housing Strategy|

Supported Housing and Supporting People Policy|

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T

Tenancy Audit Policy|

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U

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V

Value for Money and Efficiency Strategy|

Void Policy - see Empty Homes Policy

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W

Worklessness Strategy see All of Us Together Strategy|

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XYZ

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