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Customer Forum

Customer Forum debates issues relating to the housing service, advises on policy issues and recommends how they should be dealt with. Representatives attend from the various tenant groups across the city. 

Follow this link for further information about meetings.|

The Forum looks at all the services that Gloucester City Homes provides, including cross-cutting issues such as:

  • Customer access, customer care and customer focus (listening to your views)
  • Equality and diversity; and
  • Value for money.

and specific services such as:

  • Collecting rents and service charges
  • Repairing, maintaining and improving your homes
  • Managing your tenancies and estates
  • Providing support services.

The Forum also considers and approves policies, helps set targets and monitors performance.

Follow this link to see the Customer Forum Constitution|

Our service standards

We will, in partnership with the City Council:

  • support the Customer Forum by consulting it on changes to policy and procedures and sending Gloucester City Homes representatives to discuss issues of interest and concern to the Forum
  • provide you with training
  • pay reasonable expenses for any travelling, childcare or both.