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We listen to you, our tenants, to make sure that your views on our services are used to improve your homes and communities so we can provide successful and happy places for everyone to live.

Resident involvement with GCH has always been strong, with excellent examples of good practice and commitment from local residents groups. We thank everyone who gives their time and makes a valuable contribution to their community.

We want you to have a real say in the service you get from us - the decisions we make affect you, your home and your community. We feel very strongly that you should have a say in those decisions, so that we can provide the services that you and other GCH residents want. We understand that some residents don’t want to sit in meetings. You may want to have your say from your home by telephone or for example, as a block or street representative.

With your help, we hope to increase levels of satisfaction with your home, your community and the services we provide. Being involved as a resident representative is voluntary with the reward in seeing your community is a better, safer, cleaner and greener place to live. But we provide training and pay all travel, out of pocket expenses and child /adult care costs for any meetings or training you attend.

getinvolved@GCH  sets out the ways you can get involved with GCH and your community. Simply identify the option that is right for you. We really hope you will want to help and look forward to working with you.

View a DVD about getting involved at GCH


You could get involved  AT HOME, IN MEETINGS, IN THE COMMUNITY! 

Shine Learning Academy

GCH believes that the training and development of our residents (you) is key to enable you to represent and support your community with confidence. Please select this link for more information

Supporting residents groups

Residents groups are a great way to get involved in your community. GCH is committed to fully supporting Residents Groups/Tenants Consultative Committees through partnership working.

GCH guarantee to you....

Meet the Community Involvement Team

Our Community Involvement Team champions resident involvement in our communities. The team:

  • helps to develop joint working in the community to improve everyone’s quality of life ensures we consult and involve our residents in our decision making
  • supports our resident groups and Neighbourhood Partnerships
  • supports our Customer Forum (which develops policy and strategy and monitors our service delivery and performance)
  • manages our community funding scheme which gives grants of up to £500 for local community projects, and
  • support our tenants’ role in national debates.
  • Details of groups supported

Head of Human Resources and Community Investment

Emily Cambridge 




Community Involvement Coordinator

Community Involvement

Community Involvement

Lyn Scudamore

Terry Elcock

Mandi Holt


 Lyn-Scudamore3                                    Terry-Elcock2                            Mandi-Holt2

Community Involvement Officer

Riyyaz Patel



 We promise to listen and continually improve

We will always listen to what you and other tenants are telling us and ensure that we adapt and change our services over time to meet your changing needs and requirements.

We will also show you how we are changing in response to your needs by publishing in our newsletters, REACTION reports and on our website what we are learning from you and how we are changing to meet your needs.  

Further Information

For more information about resident involvement in the city please contact us and we will be pleased to meet you and explain what is involved and how we can help you.  Or you can contact your local tenant or resident organisation. 



Information on getting involved from the independent Tenant Participation Advisory Service


Information on getting involvement from the Government's Department for Communities and Local Government



Information on getting involved from the Homes and Communities Agency



Information on getting involved with TAROE 



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