Getinvolved@home|

Be a mystery shopper

We train mystery shoppers to test our services against your service standards. You will experience (shop) the service and then provide feedback to us on its quality. You can do this from your home or by visiting our offices. We will train you to be able to ask questions which identify whether you are satisfied with our services or not.
Please select this link to view the feedback from the Mystery Shops we have completed.|

Be part of our reading panel

Our reading panel reviews all our publications to make sure our residents can understand them easily. Any publication the reading panel checks will have the resident approved logo for plain English.

Be part of our e-panel

We have a team of residents who give us quick fire feedback on 2 or 3 questions linked to our services.

Your views count surveys

We ask all residents who have received our service recently for their opinions and feedback on the service and how we can improve.|

Independent surveys

We also commission independent surveys| to find out residents' views on our services.

Read all about it

The easy way to find out what is happening in your community is to read some of the information we provide. Tenant Times| drops through every resident’s letter box four times a year. We include other publications including like Investment News and Leaseholder News| when we send you Tenant Times.

Don’t forget to read all the leaflets in your handbook| which tells you everything you need to know about living in your home.

On the web

We constantly update our website www.gloscityhomes.co.uk| with the latest news about our services, improvements to your homes, and decisions the GCH Board makes. If you don’t have access to a computer in your home, you can visit the local library where you can surf the web for free. You can also have your say on how we can improve our services by filling in an on-line feedback form.|

GCHTV

You can get all the latest news and information about services and events on GCHTV| on the Looking Local service. You can get this on Sky, Virgin Media, Nintendo Wii and mobile phone. You can also report issues to us and link into a range of other useful services.

Compliments, criticisms and complaints

Is our service good, bad or somewhere in between? Is there something you’d like to change or someone you’d like to praise?

Whatever your views, we want to hear them. You can call by the office, ring, email or text us or fill in an online form| or a form on GCHTV| to make your views known so that we can change or improve what we do.