AT A MEETING

GCH tenant board members

GCH isn’t run by a grand board of professional directors who know nothing about the way you live or what you want. GCH is run by the very people who benefit from our services... YOU!

The Board| is made up of 15 unpaid directors split equally between:

5 tenant Board members including a leasehold tenant
5 local councillors nominated by the City Council
5 Independent members who have skills in things like business, building homes and working in housing services.

As a GCH tenant you can join the Board| and sit at the heart of GCH decision-making. We hold elections every year.

Tenant Scrutiny Panel

Tenant Srutiny Panel 230212

The Tenant Scrutiny Panel is made up of 6 residents and 2 independent members. Its role is to scrutinise the quality and value for money of Gloucester City Homes services in partnership with GCH management and staff. The Panel will also support the GCH Board by providing detailed feedback on GCH services.

The role of the Panel is to:

Act as an independent panel to assess performance on all housing frontline and support services
Work to ensure that Gloucester City Homes delivers high quality local services which provide value for money
Monitor the services they receive so they can be improved
Encourage efficiency and effectiveness in our services
Scrutinize key decisions so there is accountability on behalf of residents.

The Panel has been meeting monthly to identify training and development needs and has agreed an initial programme of projects with which they will be involved. Once the Panel is established, meetings will be bi-monthly.

If you are interested in joining the Panel please contact us|. We will reimburse the cost of travel, child or other care costs you may incur to take part.

Customer Forum

Customer Forum meets every 2 months. |

Experienced tenants lead Customer Forum| and play a key role to develop GCH strategy and policy. Forum agrees service improvements, set up an annual Delivery Plan (priorities for the year) and gives feedback on the quality of our services.

Forum challenges our services by offering practical suggestions and solutions, whilst monitoring customer satisfaction and our performance. Forum also reviews and agrees the annual Investment Plan and improvement programmes.

The recommendations Forum makes feed directly to the Board to help steer the future direction of GCH.

and play a key role to develop GCH strategy and policy. Forum agrees service improvements, set up an annual Delivery Plan (priorities for the year) and gives feedback on the quality of our services.Forum challenges our services by offering practical suggestions and solutions, whilst monitoring customer satisfaction and our performance. Forum also reviews and agrees the annual Investment Plan and improvement programmes. The recommendations Forum makes feed directly to the Board to help steer the future direction of GCH. meets every 2 months. Experienced tenants lead and play a key role to develop GCH strategy and policy. Forum agrees service improvements, set up an annual Delivery Plan (priorities for the year) and gives feedback on the quality of our services.Forum challenges our services by offering practical suggestions and solutions, whilst monitoring customer satisfaction and our performance. Forum also reviews and agrees the annual Investment Plan and improvement programmes. The recommendations Forum makes feed directly to the Board to help steer the future direction of GCH.

A representative of Customer Forum| sits on the Board’s Services Committee.

Leaseholder Forum

Leaseholder Forum| meets every 3 months to look at key issues for our leaseholders and gives feedback on services, consultation on investments, leaseholder policy and performance monitoring.

Sheltered Action Group and Residents Committees

Sheltered Action Group| meets every 2 months and is made up of residents from our sheltered homes. The group makes sure residents have a say in the management of their homes, deciding what facilities they want or where to go on social trips.

Each of our 10 sheltered housing schemes has its own Residents Committee|.

Equality Group

You can play a key role in extending access to all GCH services. By working with residents who have the experience and understanding of equality issues we can review and improve services, taking into account the diverse needs of all of our residents. This is so that everyone can get equal access to the service they need, when they want it.

Get it Right groups

Get it Right groups review a particular GCH service (like repairs or anti-social behaviour) and set out what improvements they want to see. These groups are very focused, meet for a short time only and their recommendations are made to our Services Committee.

Focus groups

Focus groups capture the views of residents on developing our services, publications or what a perfect service might look like to them. As a result we are able to provide better services, for example by changing our approach to the tenants’ handbook, cleaning services and grounds maintenance.
Select this link for feedback from the Focus Groups we have held.|

New partner groups

When we appoint a new partner to provide services, we need our residents’ help. The New Partner Group compares a potential partner’s quality and costs with others who have made a bid for the work. They visit other organisations to find out if the partner is working well for them, set and agree service standards and then help make the decision on who is the right partner to meet the needs of our residents.

Partnering panel

Our partnering panel provides feedback on our partner’s services and performance so that they can improve their services. Senior panel members attend the GCH’s Partnering Board meetings and have a direct say with board members, senior GCH staff and senior managers from our partners on what improvements are needed.

Service improvement projects

Our tenants can get involved in projects by working with managers at GCH to improve services in line with the annual delivery plan (priorities for the year).
Please select this link for more information on the project groups you can join.|

Neighbourhood partnerships

Neighbourhood partnerships focus on day-to-day neighbourhood issues on a day-to-day level. They have the power to deal with local issues and secure improvements in their community on key services like GCH housing matters, street care services, parks, young people’s facilities, community safety, community spirit, environmental issues the environment and health matters. There are 8 Neighbourhood Partnership in the City. The first partnership was Three Bridges (Tuffley, Grange and Podsmead) in 2001 and the most recent is Barton and Tredworth in 2009.

Communications Group

The Communications Group meets once a month to design and plan and edit the content of GCH Tenant Times and other publications for residents. The group plans and reviews the content and format of our publications to make sure they are easy to read and understand. All publications the group reviews will have the resident approved logo for Plain English.