Access to your home for repairs

Officers from Gloucester City Homes, and any other person authorised by Gloucester City Homes, may at some time need to get into your home. For example, access may be needed to inspect the state of a repair or to carry out repairs to your home or to an adjoining property, or to carry out survey work.

Access will also be required to carry out annual servicing of any gas central heating installed.

Under your tenancy agreement you must allow them access to the premises at any time between 7.30am and 8.00pm, and at any other time in an emergency. We will give advance notice whenever we can. 

When work is going to be done in your home

We will tell you if you need to move or protect any furniture, or if you need to lift any floor coverings (carpets or laminate).  You should do this before the repair worker arrives, but let us know if you are having difficulty arranging this.  If repair worker agree to help you, Lovell Respond, our repairs partner accepts no responsibility for any damage that happens while doing so.

Repair workers need you to be at home whilst they work, so that they can discuss with you any problems that arise.  We insist that repairs workers must not work in homes where the only person(s) at home are under 16 years old.

You need to make sure that repair workers can get on with their work safely.  For example, keep any pets out of the way and keep your children under control.  Repair workers can refuse to work if they feel that their health or safety, or yours, is at risk.

In very bad weather we will always make things safe but repair workers may not be able to carry out a full repair.  This is for their own safety. 

Security

All Gloucester City Homes employees and those who work for our partners, carry official identity cards that include their photographs.

Lovell Respond workers will wear a red uniform showing the Lovell Respond and Gloucester City Homes logos and will always show you their identity card before entering your home.

 

 

Before you let anyone into your home to carry out a repair, inspection, gas service, or improvement work, you should check their identity card carefully or you can ask to see their works order to check that it instructs them to do the work or servicing you are expecting.

If in doubt - shut them out
If you are in any doubt about the identity of a caller DO NOT let them in. Ask them to stay outside and contact our Customer Services Line on 0800 4080 2000 to check whether they are from Gloucester City Homes or not.

Remember, if you are in any doubt about giving access to your home, contact our Customer Services Line on 0800 408 2000.

For further information on when to allow access to your home please look at Gloucestershire Constabulary's web page on avoiding Bogus Callers.|