Planned programme of repairs

We may not do all routine repairs as soon as you report them. If these are repairs that don't cause immediate inconvenience or present a danger to occupants or to the public, we may include them in a planned programme of repairs. 

Planning repairs in programmes means we can do similar repairs to a number of homes in a road or neighbourhood at the same time. Doing them in this way is more efficient. An example of this replacing gutters to a number of homes in the same road.  

Our service standard

We will tell you if we are putting your repair in a planned programme within 5 working days of you reporting it. We will also tell you when we expect the programme to start and end.