Cleaning communal areas of flats

 We know that it’s important to keep clean the common areas leading up to your home.

Our service standards

These are the cleaning standards for communal areas.

Every day our cleaning partners will clean:

• internal bin chutes and bin stores

Every week they will clean:

• bin store areas including walls and ceilings, outside bin areas, walls and ceilings, light fixtures, balconies, steps, stairs
• and landings, inside glazing up to the first floor (about 2.5m high), inside and outside doors, electrical fittings, signs and notices,
• passenger lifts, other painted and varnished surfaces, WCs, laundries, kitchens, lounges, bathrooms, guest rooms, carpets, handrails, mirrors and
• pictures, window blinds, outside glazing up to the first floor (about 2.5m high), raised half landings.

Every 12 months they will:

• clean outside windows on the first floor and above and soft furnishings e.g. curtains shampoo and dry all carpets.

To help us maintain these standards, please help us by:

• being careful about how you dispose of your household waste
• keeping security doors closed reporting any repairs, damage or graffiti to us not dropping litter or dumping rubbish
• telling us if you are not satisfied with standards in your neighbourhood
• keeping proper control of your pets.

As well as this, your tenancy conditions say that you must:

• keep the common areas of your block clean and tidy. This includes staircases, landings, entrance halls, lifts and bin areas.
• keep the areas clear of anything that might cause a hazard or block people’s access.

With your help we intend to keep communal areas as clean as we can.

If you would like to help us monitor cleaning standards in your block, please download and complete this form.| You can email your completed form to our Customer Services Team at customer.services@gloscityhomes.co.uk|

For further information please contact us.|