Estate Services

Our Estate Services Team provides practical support and delivers a valuable front line service in our neighbourhoods.

The team does the following work:-

clears dumped bulky items
removes rubbish
removes graffiti
cuts back hedges
clears housing footpaths and alleyways
helps elderly and disabled tenants with garden work
helps elderly and disabled tenants with minor repairs that would normally be their own responsibility
takes part in Community Pride Days.

Our service standard

The team will:

remove items from housing land that are a health and safety risk within 24 hours
remove leaves, ice, snow in communal areas i.e. paths, entrance, gritting areas of sheltered housing schemes within 24 hours
clear alleyways on housing land on request within 28 days
erect chain-link fencing on request within 28 days
help new tenants to operate their central heating within 5 working days of request
remove offensive/racist graffiti within 24 hours and other graffiti within 5 working days
complete repairs for elderly, vulnerable or disabled tenants that would normally be their own responsibility within 28 days of request
complete garden work at empty homes within 28 days of letting.

For further information about Estate Services or to contact the Estate Services Team| please contact us.|