ASB Service Standards

Gloucester City Homes aims to provide an effective and high quality anti-social behaviour service. We continually review our service standards with a view to improve our performance. 

When you make a complaint of anti-social behaviour we will:

• Contact you within 1 working day for serious cases of anti-social behaviour and 1 working day for minor anti-social behaviour.
• Agree an action plan with you within 1 working day for serious cases of anti-social behaviour and 5 working days for minor anti-social behaviour.
• Arrange an interview with you within 1 working day for serious cases of anti-social behaviour and 5 working days for minor anti-social behaviour.
• If you report an incident to our out of hours Anti-Social Behaviour Respect Line, the details will be passed to the Anti-Social Behaviour Team who will aim to contact you the next working day.
• Remove offensive graffiti within 24 hours of it being reported.
• Keep all complainants up to date with the progress of our investigation at least every two weeks.
• We will refer minor anti-social behaviour to our Neighbourhood Management Team.