Physical Violence

Physical violence is totally unacceptable behaviour. If you witness someone being physically violent towards another this should be immediately reported to the Police| on either 999 if it is still occurring or on 0845 090 1234 if the violence has stopped.

To help with the evidence that may be needed in court, please download our incident log| and record what you saw. It will help remind you of the series of events when later giving a statement to the Police.

Alternatively if you prefer to remain anonymous then please contact Crimestoppers| on Tel: 0800 555 111

Gloucester City Homes would also like to know about any violence taking place in homes or on land that we manage or that involves our tenants, leaseholders or shared owners. Please contact us| to report such behaviour.

Our Service Standards

We will:

contact you within 5 working days in non-emergency cases or within 1 working day in urgent cases. Emergencies should be immediately reported to the police

If necessary, arrange an interview with you within 5 working days in non-emergency cases or within 1 working day in urgent cases

discuss the situation and advise you on the options that may be available to help resolve the problem such as mediation, voluntary agreements, legal action

help you keep a detailed diary of events, which will help us gather any evidence needed to take further action

work with you to try to resolve your problem, and explain clearly what is happening at each stage

jointly work with the police and any other agency that may be able to help resolve the problem

consider legal action against any person who continues to behave in an anti-social way, including taking court injunction and possession proceedings, or an Anti-social Behaviour Order, or supporting criminal prosecutions recommended by the police to the Crown Prosecution Service