Project SOLACE

What is Project SOLACE?

The Project Solace Team

 Gloucester City Homes  in partnership with Gloucestershire Constabulary| and Gloucester City Council’s Community |Safety Partnership| has set up a new service for tackling anti-social behaviour (ASB) in the City of Gloucester. 

GCH has been at the forefront of developing a private sector ASB service in partnership with Gloucestershire Constabulary and Gloucester City Council known as Project Solace

Project Solace is an innovative new service which has changed the way agencies work in partnership to tackle ASB in Gloucester. Tackling ASB on a multi agency basis to ensure that all partners work together holistically, regardless of tenure, working together under one location and one management structure.

Project Solace is nationally recognised as an industry exemplar and has received the following accolades:

•  Regarded as national best practice by the Audit Commission
•  Regarded as an example of best practice by the National Police Improvement Agency (NPIA) and Her Majesty's Inspectorate of Constabulary
•  Housemark Social Crime and Landlords Nuisance Group Project Solace Best Practice Award Winner in managing Anti Social Behaviour - November 2012
•  Finalists in the 2012 Housing Heroes Award for Groundbreaking Service Team of the Year.

Project Solace is a multi-agency team consisting of 2 Officers from Gloucestershire Constabulary and an ASB Officer from Gloucester City Council whose sole purpose is to tackle high level ASB and prevent incidents of ASB within the private sector of the City. 

The team is managed under the expertise of GCH’s ASB Team and works alongside the Local Policing Area Teams| to provide a service for residents who are experiencing ASB caused by people who live in private rented properties, own their own homes or where ASB is not specifically linked to a property and an area instead. 

Project Solace will work with local communities and partner agencies such as the Police, Environmental Health and support services to reduce ASB through providing a holistic, effective and swift service.

Please see this link for our Project SOLACE video|

What can Project SOLACE do to help?

Project SOLACE will:

• Offer advice and support to victims of anti-social behaviour
• Aim to deal with Anti-Social Behaviour cases quickly and effectively
• Work with Police Safer Community Teams and other local agencies to investigate cases thoroughly
• Keep victims and complainants informed throughout
• Advise you clearly of what action we are able to take, and how we need you to work with us to achieve it
• Work with perpetrators to modify their behaviour
• Make referrals to other agencies if you feel you need ongoing support.
   

How can I report anti-social behaviour?

If you are experiencing anti-social behaviour you can report it to  Project SOLACE  by completing the  online reporting form| or via GCHTV on the Looking Local service. You can also contact us through GCH contact us| page.

You can also visit us or make a comment about our service on our facebook page.

You can also write to us at: Gloucester City Homes, Railway House, Bruton Way, Gloucester, GL1 1DG. If you have been threatened or have been a victim of a violent incident please report it to the Police| immediately.