Value for money
We want to ensure that we continually improve our services and give you increasingly better value for money.
To achieve this we collect a range of information and will make this available to you in different formats so that you can see for yourself whether we are improving and giving better value for money.
Our service standards
We will:
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keep a detailed annual record of the quality, level and cost of each of our services and share this information with you. This information will be published in writing and available on our web pages
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compare the quality and cost of our services to other similar service providers and provide details of such comparisons to you so that you can challenge our service, costs or both
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where another service provider is achieving a better quality service for the same or less cost, investigate the difference in our services, learn any lessons that will lead to an improvement in the quality of service or achieve greater value for money, or both. Subject to consultation and agreement with our customers, we will change our service to reflect the other service provider’s best practice
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work with other organisations to buy supplies like mobile phones, computers, photocopiers or services such as the improvement of housing
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work in partnership with other organisations wherever this will lead to a sharing of good practice, improvements in service lower costs
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after consulting customers and Gloucester City Council, re-invest any savings in improving services and/or helping to reduce annual increases in rents and charges
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publish this information in writing and on our web pages.
Our service costs
This table shows you how much you pay from your weekly rent for each of our services. The amounts shown for 2006 to 2010 are the actual cost you paid for that service. The costs shown for 2010/11 shows the amount we have included in our budget for the service.
Service Area Costs 2006-2010
|
Team
|
2006/2007
|
2007/2008
|
2008/2009
|
2009/2010
|
2010/2011
|
|
|
Actual rent per week
|
Actual rent per week
|
Actual rent per week
|
Actual rent per week
|
Budgeted rent per week
|
|
REPAIRS & MAINTENANCE
|
£ 13.89
|
£ 15.96
|
£ 17.17
|
£ 18.90
|
£ 14.35
|
|
PROPERTY SERVICES
|
£ 2.40
|
£ 3.67
|
£ 3.79
|
£ 3.12
|
|
|
DECENT HOMES
|
|
|
|
|
£ 1.89
|
|
RESPONSIVE REPAIRS & MAINTENANCE
|
|
|
|
|
£ 1.66
|
|
ESTATE WORKER SERVICES
|
£ 0.70
|
£ 1.02
|
£ 1.00
|
£ 0.95
|
£ 0.93
|
|
COMMUNITY PRIDE DAYS
|
£ 0.04
|
£ 0.01
|
£ 0.02
|
£ 0.03
|
£ 0.04
|
|
ANTI SOCIAL BEHAVIOUR SERVICES
|
£ 0.44
|
£ 0.67
|
£ 0.68
|
£ 0.85
|
£ 0.80
|
|
CUSTOMER SERVICES
|
£ 0.81
|
£ 0.84
|
£ 0.84
|
£ 1.08
|
£ 1.05
|
|
NEIGHBOURHOOD SERVICES
|
£ 1.17
|
£ 1.08
|
£ 1.52
|
£ 1.18
|
£ 1.33
|
|
INCOME MANAGEMENT SERVICES
|
£ 1.06
|
£ 0.93
|
£ 0.97
|
£ 0.98
|
£ 0.99
|
|
HOME OWNERSHIP SERVICES (INCLUDING RTB SERVICES)
|
£ 0.18
|
£ 0.20
|
£ 0.17
|
£ 0.31
|
£ 0.27
|
|
SUPPORTED HOUSING SERVICES
|
£ 2.73
|
£ 2.56
|
£ 2.80
|
£ 2.95
|
£ 3.18
|
|
COMMUNICATIONS & MARKETING
|
|
|
£ 0.31
|
£ 0.55
|
£ 0.60
|
|
RESIDENT INVOLVEMENT SERVICES
|
£ 0.81
|
£ 0.83
|
£ 0.86
|
£ 0.99
|
£ 1.10
|
|
CENTRAL OVERHEADS
|
£5.22
|
£5.16
|
£4.81
|
£5.73
|
£5.88
|
Value For Money Service Improvement Project
If you are interested in helping us to improve Value for Money follow this link to information on our Value For Money Service Improvement Project| .
Further Information
If you would like further details on how we achieve value for money please contact us| for further information.
Alternatively if you would like to see how much our services currently cost and how these costs compare to those of other similar housing organisations please download the latest report from HouseMark, who are our Benchmarking partner. They collect information from us and other housing organisations and then show us how we are doing in comparison to others - Further information about the cost and quality of Gloucester City Homes services.|
The two main documents which guide our staff on how to achieve value for money are:
Our Procurement Policy| and our Value for Money and Efficiency Strategy.|