We offer a range of rent payment methods to make it easy for you to pay

Gloucester City Council rent payment card

When your tenancy starts we will send you a rent payment card. You should get this in 10 working days. Unless you pay by Direct Debit, you will need to use this card each time you pay your rent. You will get a receipt, which you should check carefully as it is your proof of payment. Please keep the receipt with the payment card in the plastic wallet provided.

If you lose your rent card or have any queries about your card, please contact us.|

Please make a note of your tenancy number. We normally give you this when you sign up for your tenancy. You can use this number when you pay your rent and other charges if you lose your card.

Direct Debit or Standing Order

We recommend paying your rent by direct debit or standing order if you have a regular income and a bank account. Please contact us for a form or download one here.| Please contact us if you would like any help to set up a bank account.

Debit card

We can take a debit card payment from you over the phone from 8.30am to 5.30pm Monday to Friday. We will take your card details, process a payment for you and send you the receipt in the post. We can take payments using a credit card. We don't encourage this as we try to ensure that your rent is affordable and you don't need to borrow to pay it. There is a surcharge of 1.8% of the total which is charges back to you.

Automated telephone payment service

Telephone our 24 hour card payment line on 0845 155 6000 to make an automated card payment.

Over the internet

You can pay your rent online using this link|.

Post Office and Paypoint

You can pay using your rent payment card at any Post Office or Paypoint in the country during normal opening times. Please keep your receipt as your record of payment.

Council's Cashiers Office

You can pay at the City Council's cashier's office at the Herbert Warehouse in the Docks using your rent payment card.

Post

Make your cheque payable to Gloucester City Council and send it to our Income Management Team at our Railway House office.

Our office

We can take cash payments of process cheque of card payments through our online payment system when you call into our office.

Through your employer

If you work for us or for Gloucester City Council, you can arrange for your rent to be paid through your wages.

Our service standards

We will:

try, with your bank's help, to set up direct debits in the same calendar month
collect your direct debit on Friday each week (for weekly payers) or the last day of the month (for monthly payers)
ensure you are covered by the Direct Debit Guarantee. This guarantees that if the amount or the payment dates change, we will normally notify you at least 10 days before your account is debited or as otherwise agreed. If your bank, building society or we make an error, you are guaranteed a full and immediate refund from your branch.

To keep you well informed we will normally:

send you a statement of your account every 3 months, showing you your payable rent, your payments and any credit or arrears
send you extra statements by post or email within 1 working day of you asking for one. You can do this using any of the ways outlined on the Contact us page of this website. This includes asking for a rent statement using our online form .
give you a balance of your account over the phone, having confirmed your identity
tell you within 1 working day of you asking for a refund if there is any problem with your request
make the refund within 15 working days.