Feedback from Focus Group meetings held in 2010

Please select the links below to view the minutes and our response to the comments made in our focus groups held in 2010.

**Minutes and outcomes of 2010 focus groups**
Date	Topic	Minutes	Reaction report
January	Anti-social behaviour	ASB minutes\|	ASB reaction report\|
January	Leaseholder services	Leaseholder minutes\|	Leaseholder reaction report\|
February	Income management and recharges	Income Management minutes \|	Income management reaction report\|
February	Older persons decorating scheme	Older persons decorating scheme minutes\|	Older persons decorating focus group reaction report\|
March	Supported housing	To be rearranged	To be rearranged
March	Black and Ethnic Minorities	No minutes taken at informal meeting	BME Focus Group 18 March 2010 ReAct Report\|
March	Governance	No minutes taken - informal meeting	Governance reaction report\|
March	Complaints, comments and compliments	Complaints, comments and compliments minutes\|	No ReAct Report required
April	Estate services	Estate services minutes\|	Estate Services 08 April 2010 ReAct report\|
April	Choice based lettings	Choice based lettings minutes\|	Choice based lettings reaction report\|
May	Diversity and community cohesion	Diversity & Community Cohesion Focus Group minutes 28 June 2010\|	No ReAct Report required
June	Disability	No minutes taken - informal meeting	Disability reaction report\|
June	Response repairs	Response repairs minutes\|	Response repairs reaction report\|
July	Aids and adaptations	Aids and adaptations minutes\|	Aids and adaptations reaction report\|
July	Communications - general	Communications - general - minutes\|	Communications - general - reaction report\|
August	Communications - IT based	Communications - IT based - minutes\|	Communications - IT based - reaction report\|
September	Shared owners	To Be Re-Arranged - postal survey sent 10 Sept 2010	Seeking alternative method of consultation
October	Introductory and demoted tenancies	Introductory & Demoted Tenancy minutes141010\|	No ReAct Report required
November	Value for money	Value for Money Minutes\|	No ReAct Report required
December	Resident involvement and community engagement
December	Service standards