Feedback from Focus Group meetings held in 2011

Please select the links below to view the minutes and our response to the comments made in our focus groups held in 2011.

**Minutes and outcomes of 2011 focus groups**
Date	Topic	Minutes	Reaction report
February	Anti-Social Behaviour	ASB focus group minutes\|	ASB Reaction report\|
February	Leaseholder Services
March	Elderly Persons Decorations	EP Decorations focus group minutes\|	EP Decorations ReAction report\|
April	Estate Services	Estate Services focus group minutes	Estate Services ReAction report\|
May	Choice based lettings	CBL focus group minutes\|	CBL Reaction report
May	Income Management & Recharges	Income Management focus group minutes\|
May	Diversity and community cohesion
June	Response repairs
June	Aids & adaptations	Aids & adaptations focus group minutes\|
July	Complaints, Comments & Compliments	Complaints, Comments & Compliments focus group minutes\|
July	Sheltered Housing	Sheltered Housing focus group minutes\|	Sheltered Housing ReAction report\|
August	Communications
September	Value for money
October	Introductory & Demoted Tenancies
November	Resident involvement and community engagement
November	Service standards