We're Listening Road Show

We were delighted to meet so many of you during our recent ‘We’re Listening’ Road Show. Our Executive Management Team toured the City in the brightly coloured ‘We’re Listening’ campervan, while staff from every team were out and about calling on residents in their homes.

We wanted to find out your views on:

• What's important to you in your home and community?
• How is Gloucester City Homes doing?
• What can we do better?

During the week we talked to over 1,200 of you, finding out what’s really important to you and dealing with individual queries and concerns. Your feedback has given us a huge amount of information to help us develop our services for the future and provide excellent services that meet your needs.

See our Road Show videos on You Tube.|

What’s important to you in your homes and community?

The top issues you identified during the Road Show were:

• safety and security
• neighbourhood issues
• the appearance of your neighbourhood
• being able to live in peace and quiet
• a good community spirit, being close to friends and family
• the condition of your home
• having a modern heating system
• good quality doors and windows
• a good repairs service.

 

 

What can we improve?

Here are some of your comments:

 

'It's better already, we're proud of what's been done.'

'Please replace our night storage heaters.'

'It's getting better all the time.'

'There’s been such a culture change since GCH took over from the Council – we’re treated more as individuals.

'Work to provide more opportunities for young people – particularly in Podsmead and Westgate.'

 

How are we doing?

Here are some of the things you said:

 

'Really well…much better than the Council,more approachable, new blood, different ideas, shame they haven’t taken over all the properties on the estate.'

'Things like this ‘We’re Listening’Road Show, fantastic!'

'I’ve got no complaints… none at all.'

'Doing very well, they help you,the teams go out of their way.'

 

 

What are we doing with all the information?

Over 300 of you raised issues with us about repairs, improvements and tenancy issues. We have passed these to the right team to get you an answer or put things right.

We have added all your views and suggestions to our service improvement programme. We will let you know what we are doing in response to these shortly.

 

Thank you!

We would like to thank everyone who gave us their ideas and views, good or bad during the Road Show. It’s only with your help that we find out if we are getting things right and can continue to improve our services.